Last updated: November 6, 2026
What We Collect
Details you give us
When you call, submit a form, or email us, we collect the information you choose to provide. That usually includes:
- Your name, phone number, and email address
- Your home's address or ZIP code
- A description of your cooling or heating system and what it is doing
- Photos or notes you send about your equipment
Details collected automatically
Like most websites, this site records basic technical information when you visit, such as your IP address, browser and device type, the pages you view, and the site or search that brought you here. This information comes from cookies and similar tools.
Call and form tracking
We may use a third-party call and form tracking service to learn which pages and marketing sources lead to inquiries. When you call a number on this site, that service may record the number you dialed, your phone number, the date, time, and length of the call, and the marketing source tied to your visit. If a call is recorded, you will be told when the call begins.
How We Use It
- To respond to your request and schedule a visit
- To diagnose your system and prepare an estimate
- To follow up on scheduled, in-progress, or completed work
- To keep service records for your equipment
- To measure which pages and marketing sources bring in inquiries
- To improve this website
- To meet legal, tax, insurance, and safety requirements
We contact you using the phone number or email address you give us. Agreeing to receive calls or texts is never a condition of buying anything, and you can ask us to stop at any time.
When We Share It
We do not sell your personal information. We share it only in these situations:
- With technicians and any independent contractors who inspect, quote, or perform work on your system.
- With service providers that run our hosting, forms, call tracking, email, and analytics, who may use it only to provide those services.
- When the law requires it, or when needed to protect our rights, our team, or someone's safety.
- If the business is sold or reorganized, customer records may transfer with it.
Our <a href="referral-marketing-disclosure">Referral Marketing Disclosure</a> explains how a request may be passed to a contractor we work with.
Your Choices
Cookies
You can block or delete cookies in your browser. Some parts of the site may not work as intended, but you can always reach us by phone.
Email and text messages
We email you about the request or project you contacted us about. Any marketing email we send includes an unsubscribe link. Reply STOP to any text message to stop texts.
Access, correction, and deletion
You can ask what information we hold about you, ask us to correct it, or ask us to delete it. We will do so unless we need to keep a record for legal, tax, or warranty reasons, and we will tell you if that applies.
Children
This site is meant for adults arranging service for a home. We do not knowingly collect information from anyone under 16.
Security and Retention
We use reasonable safeguards and trusted providers, and we limit who can see customer records. No website or email system is perfectly secure, so please do not send payment card or other sensitive financial details through the form.
We keep inquiry and service records for as long as they are useful for servicing your equipment and as long as the law requires, then delete or anonymize them.
Changes
We may update this policy. The date at the top shows the current version.
Questions about this page?
Want to know what we hold about you? Call 5555555555 and we will get back to you.